Supriya Nagesh
Salesforce Professional

Supriya Nagesh

Salesforce professional with 7+ years across Sales Cloud, Service Cloud, and Experience Cloud — specialising in automation, integrations, and end-to-end delivery across multi-org environments. I build things that work and document them so others can too.

View my work Get in touch

About

A bit about me

I'm a Salesforce professional with 7+ years of experience delivering across Sales Cloud, Service Cloud, and Experience Cloud. I've worked as a hybrid developer, administrator, and production support engineer — often across multiple client orgs simultaneously — building automation, resolving production issues, and stabilising systems under pressure.

My background spans custom Apex and Flow development, third-party integrations (DocuSign, AssureSign, Litify Inbox, Docrio, Twilio), CI/CD with Gearset, and data migration — alongside the less glamorous but equally critical work: UAT support, root cause analysis, and stepping into under-documented orgs and making them stable. I take ownership of problems, not just tasks.

I believe in making technical work visible. The portfolio projects and articles on this site are rebuilt in dev orgs to show the work, since real client orgs live behind NDAs — the patterns are drawn directly from real delivery experience. I also mentor aspiring Salesforce admins and am actively building toward Agentforce, with portfolio projects in progress.

7+
Years in Salesforce
4
Certifications
10+
Projects delivered
4
Clouds expertise

Expertise

Skills & tools

Technologies and Salesforce features I work with regularly.

Salesforce Platform

Salesforce Administration Sales Cloud Service Cloud Experience Cloud Lightning Experience Apex SOQL SOSL Invocable Apex Salesforce Flow Screen Flow Record-Triggered Flow Validation Rules Aura Components Visualforce Security & MFA User Access Management Process Optimization

Integration / DevOps

REST API Salesforce Integrations DocuSign Integration AssureSign Litify Inbox Docrio CI/CD Gearset Release Management

Data / Delivery

Data Loader Data Migration Data Cleanup UAT Support Technical Documentation Troubleshooting Root Cause Analysis Solution Design Cross-functional Collaboration Agile / Jira

Currently Exploring

Agentforce ✦ In progress LWC ✦ In progress

Work

Project case studies

Production-pattern Salesforce builds, documented so the thinking is visible.

01
Project · Experience Cloud
Sai Dance Academy — Customer Portal
In Progress
Screenshots coming soon
Status
⏳ In Progress
Cloud
Experience Cloud
Type
Full-stack portal
Features Used
Experience Cloud LWC Apex REST Flow Builder Stripe Integration Custom Data Model
Full case study coming soon — Loom walkthrough, screenshots & BRD in progress
02
Project · Service Cloud
SLA Command Centre
✅ Completed
SLA Command Centre Dashboard Case Health — On Track SLA Warning Email
Status
✅ Completed
Priority
🔴 High
Test Cases
14 verified
Features Used
Entitlements Milestones Flow Builder Escalation Rules Reports & Dashboards Formula Fields
View case study Watch walkthrough View BRD
03
Project · Nonprofit Cloud
PawRescue — Non-Profit Case Management
⏳ In Progress
Screenshots coming soon
Status
⏳ In Progress
Cloud
Nonprofit Cloud
Type
Case management
Planned Features
Nonprofit Cloud NPSP Flow Builder Custom Objects Reports & Dashboards Email Alerts
In progress — case study, screenshots & walkthrough coming soon

Writing

Blog

Notes, guides, and lessons from working inside the Salesforce ecosystem.

April 2026 Career 5 min read

What hiring managers actually look for in a Salesforce professional

After 7+ years of interviews and offers, here's what I wish someone had told me earlier — beyond certifications...
May 2026 Project Breakdown 12 min read

Automating contract sending with Salesforce Flow & DocuSign — what I built, what broke, and what I learned

Zero Apex. Zero cost. A full walkthrough of the gotchas hiding inside this integration...
May 2026 Technical Deep-dive 15 min read

Building a Twilio SMS integration in Salesforce from scratch — no package, no shortcuts

Apex, Named Credentials, Custom Metadata, and Flow. Every gotcha documented so you don't have to find them yourself...
June 2026 Project Breakdown 18 min read

Building a two-part event registration system in Salesforce with JotForm — architecture, tradeoffs, and what the docs don't cover

Public registration + VIP invitations. Campaign hierarchy, custom objects, three Flows, zero Apex...

What people say

Testimonials

From mentees, colleagues, managers, and clients I've worked with across the Salesforce ecosystem.

Supriya has a rare ability to take a complex Salesforce requirement and break it into something clean and explainable. She built our lead routing automation from scratch and walked the whole team through it — no jargon, just clarity.
JM
Jamie M.
Sales Operations Manager
Manager
I was completely new to Salesforce when Supriya started mentoring me. Within three months I had my Admin cert and my first real project in a sandbox. She has a way of making even the tricky stuff feel achievable.
PK
Priya K.
Aspiring Salesforce Admin
Mentee
What sets Supriya apart is how she documents her decisions. Every build comes with clear reasoning — not just what was configured but why. That kind of thinking makes future maintenance so much easier.
RC
Ravi C.
Salesforce Architect
Colleague

Worked with me? I'd love to hear from you.

Leave a testimonial

Get in touch

Contact

Whether you're looking to collaborate, have a Salesforce question, or just want to connect — my inbox is open.

supriyajnagesh88@gmail.com
linkedin.com/in/supriya-nagesh