Professional Experience — Supriya Nagesh

Integration Work

Connecting Salesforce to external systems — document signing, inbox management, document generation, and custom API callouts. Across multiple client orgs and platforms.

Legal tech Salesforce org

Document signing & generation integration

DocuSign · AssureSign

Implemented and supported DocuSign and AssureSign integrations for contract and document signing workflows within Salesforce
Documented integration workflows, field mappings, and troubleshooting steps for recurring issues to support operational continuity
Resolved production incidents involving envelope failures, recipient mapping errors, and template ID mismatches
Maintained and updated integration configuration as business requirements changed across multiple orgs

DocuSignAssureSignFlow BuilderApexNamed Credentials

Legal practice management org

Document management & inbox integration

Litify Inbox · Docrio

Supported and maintained Litify Inbox and Docrio integrations for document management and email handling within legal practice management workflows
Diagnosed and resolved integration issues affecting document retrieval, email linkage, and record association
Documented recurring error patterns and created internal troubleshooting guides to reduce resolution time

Litify InboxDocrioSalesforce FilesEmail-to-Case

Non-profit directory org

Custom Apex REST integration

Invocable Apex · REST API

Built Invocable Apex methods to improve data retrieval and processing efficiency across directory and account records
Developed automation to update contact records with categorised data, improving data consistency and reporting accuracy
Designed the integration to be reusable and callable from Flow — no hardcoded IDs, production-safe from day one

Invocable ApexREST APIFlow BuilderSOQLCustom Metadata

See it in practice: The DocuSign and Twilio integration articles on this site document the same patterns — envelope templates, Named Credentials, @future callouts — built from scratch to demonstrate what I've supported professionally.

Read DocuSign article →

Admin & Development

Hands-on Salesforce administration and development across Sales Cloud, Service Cloud, and Experience Cloud — from org stabilisation to UI customisation and automation builds.

Under-transition Salesforce org

Ownership transfer · active development in progress

Org stabilisation

Inherited a mid-transition org with no documentation and half-built requirements; took full ownership, delivered the SSD Wizard implementation with near-zero post-delivery defects, and built the documentation standards that prevented the knowledge gap from recurring
Delivered multiple wizard-based automation solutions, stabilising partially built requirements left by the previous owner
Completion recognised by stakeholders as a high-quality, low-defect delivery under difficult circumstances

Sales CloudFlow BuilderApexVisualforceTechnical Documentation

Non-profit directory org

Experience Cloud · ongoing enhancements

Experience Cloud

Implemented and enhanced Salesforce Experience Cloud for business users and external-facing workflows
Built Data Grid and UI enhancements using Aura components, improving user interaction and usability for business requirements
Led data cleanup initiatives — phone number formatting, data standardisation — improving org-wide data quality across thousands of records
Acted as primary support for ongoing enhancements, troubleshooting, and production issue resolution

Experience CloudAura ComponentsData LoaderData CleanupSOQL

Legal services Salesforce org

Custom UI · inline editing solution

Apex · Visualforce

Built a custom inline editing solution using Apex and Visualforce, improving data entry efficiency for end users across multiple Salesforce objects
Delivered a reusable UI enhancement deployed across the org — received positive client feedback for usability and performance
Designed the solution to be object-agnostic so it could be deployed without duplication

ApexVisualforceCustom ControllersLightning Experience

Legal tech Salesforce org

Apex issue diagnosis · data processing fix

Root cause analysis

Diagnosed and resolved an Apex-related system issue impacting data processing, restoring stable functionality to production
Collaborated with the data team to identify root cause — traced to an invalid ID being passed to a synchronous callout
Implemented corrective fix and added error handling to prevent recurrence

ApexDebug LogsRoot Cause AnalysisError Handling

DevOps & Release Engineering

Improving deployment pipelines, running production release cycles, and hardening Salesforce environments across multiple orgs.

Cross-org CI/CD enablement

Gearset · deployment pipeline

Gearset · CI/CD

Improved Gearset CI/CD pipelines across multiple Salesforce orgs, then ran production release cycles end-to-end: deployment validation, conflict resolution, and post-deployment smoke testing
Executed rollbacks and hotfix deployments under time pressure, and wrote the deployment checklists the team uses as standard
Supported deployment conflict resolution and post-deployment fixes

GearsetCI/CDChange SetsRelease ManagementSandboxes

Multi-org security hardening

MFA implementation · access management

Security · MFA

Drove MFA rollout and security hardening across multiple orgs — profile reviews, permission set audits, login policies
Identified and remediated over-permissioned profiles to enforce least-privilege access across environments
Configured Named Credential and External Credential Principal Access settings for API integrations

MFAProfiles & PermissionsNamed CredentialsSecurity Health CheckUser Access Management

Pre-go-live support project

UAT defect resolution · production fixes

UAT · Go-live support

Supported critical pre-go-live enhancements and UAT defect resolution under tight deadlines
Fixed an Apex-generated duplicate task issue, improving system reliability and preventing data duplication in production
Delivered production fixes for recurring task automation issues using Apex logic adjustments
Collaborated with data and development teams to resolve cross-org technical issues affecting go-live readiness

ApexUAT SupportProduction FixesCross-org CollaborationAgile / Jira

Multi-Project Delivery

Delivered development, configuration, and bug fixes across 5 concurrent client orgs in agile cycles — without missing deadlines in any of them.

Cross-project support delivery

Multiple concurrent client orgs

5 concurrent orgs

Delivered development, configuration, and bug fixes across 5 concurrent client orgs in agile cycles, without missing deadlines in any of them
Resolved enhancement requests, configuration updates, and bug fixes without disrupting other active deliverables
Maintained quality and client satisfaction across all engagements without single-project focus

Sales CloudFlow BuilderApexAgile / JiraProduction Support

Solution Design

Technical documentation · architecture input

Solution Design

Authored technical solution design documentation for API and Salesforce integration requirements that fed directly into the delivered architecture
Participated in early-stage architecture discussions, contributing to enterprise-level planning and documentation standards
Produced structured technical documentation that fed into the final solution delivery

Solution DesignTechnical DocumentationREST APIArchitecture

Platform-wide contribution

Mentoring · documentation · knowledge sharing

Cross-org impact

Acted as a hybrid developer + administrator + production support engineer across all engagements, ensuring system stability and continuous improvement
Mentored junior team members and aspiring Salesforce admins — structured sessions on Flow, Apex, and admin fundamentals
Created internal documentation and troubleshooting guides that reduced recurring issue resolution time

MentoringKnowledge SharingTechnical DocumentationRoot Cause AnalysisCross-functional

The portfolio projects on this site are deliberate recreations of patterns from professional work — built in a dev org to make the work visible, since client systems are confidential.

View portfolio projects →