Professional Experience — Supriya Nagesh

Integration Work

Connecting Salesforce to external systems — document signing, inbox management, document generation, and custom API callouts. Across multiple client orgs and platforms.

Legal tech Salesforce org

Document signing & generation integration

DocuSign · AssureSign

Implemented and supported DocuSign and AssureSign integrations for contract and document signing workflows within Salesforce
Documented integration workflows, field mappings, and troubleshooting steps for recurring issues to support operational continuity
Resolved production incidents involving envelope failures, recipient mapping errors, and template ID mismatches
Maintained and updated integration configuration as business requirements changed across multiple orgs

DocuSign AssureSign Flow Builder Apex Named Credentials

Legal practice management org

Document management & inbox integration

Litify Inbox · Docrio

Supported and maintained Litify Inbox and Docrio integrations for document management and email handling within legal practice management workflows
Diagnosed and resolved integration issues affecting document retrieval, email linkage, and record association
Documented recurring error patterns and created internal troubleshooting guides to reduce resolution time

Litify Inbox Docrio Salesforce Files Email-to-Case

Non-profit directory org

Custom Apex REST integration

Invocable Apex · REST API

Built Invocable Apex methods to improve data retrieval and processing efficiency across directory and account records
Developed automation to update contact records with categorised data pulled from external sources, improving data consistency and reporting accuracy
Designed the integration to be reusable and callable from Flow — no hardcoded IDs, production-safe from day one

Invocable Apex REST API Flow Builder SOQL Custom Metadata

See it in practice: The DocuSign and Twilio integration articles on this site document the same patterns — envelope templates, Named Credentials, @future callouts — built from scratch to demonstrate what I've supported professionally.

Read DocuSign article →

Admin & Development

Hands-on Salesforce administration and development across Sales Cloud, Service Cloud, and Experience Cloud — from org stabilisation to UI customisation and automation builds.

Under-transition Salesforce org

Ownership transfer · active development in progress

Org stabilisation

Took full ownership of an under-transition org with incomplete documentation and active development in progress — minimal knowledge transfer
Diagnosed and delivered multiple wizard-based automation solutions, stabilising partially built requirements left by the previous owner
Completed SSD Wizard implementation with near-zero post-delivery defects, earning stakeholder recognition
Established documentation standards and handoff processes to prevent recurrence of the knowledge gap

Sales Cloud Flow Builder Apex Visualforce Technical Documentation

Non-profit directory org

Experience Cloud · ongoing enhancements

Experience Cloud

Implemented and enhanced Salesforce Experience Cloud for business users and external-facing workflows
Built Data Grid and UI enhancements using Aura components, improving user interaction and usability for business requirements
Led data cleanup initiatives — phone number formatting, data standardisation — improving org-wide data quality across thousands of records
Acted as primary support for ongoing enhancements, troubleshooting, and production issue resolution

Experience Cloud Aura Components Data Loader Data Cleanup SOQL

Legal services Salesforce org

Custom UI · inline editing solution

Apex · Visualforce

Built a custom inline editing solution using Apex and Visualforce, improving data entry efficiency for end users across multiple Salesforce objects
Delivered a reusable UI enhancement that standardised user experience — received positive client feedback for usability and performance
Designed the solution to be object-agnostic so it could be deployed across the org without duplication

Apex Visualforce Custom Controllers Lightning Experience

Legal tech Salesforce org

Apex issue diagnosis · data processing fix

Root cause analysis

Diagnosed and resolved an Apex-related system issue impacting data processing, restoring stable functionality to production
Collaborated with the data team to identify root cause — traced to an invalid ID being passed to a synchronous callout
Implemented corrective fix and added error handling to prevent recurrence

Apex Debug Logs Root Cause Analysis Error Handling

DevOps & Release Engineering

Supporting safer, faster deployments — CI/CD pipeline contribution, release cycle management, security hardening, and post-deployment validation across multiple Salesforce environments.

Cross-org CI/CD enablement

Gearset · deployment pipeline contribution

Gearset · CI/CD

Contributed to CI/CD pipeline improvements using Gearset, supporting safer and faster deployments across Salesforce orgs
Assisted in production release cycles — deployment validation, conflict resolution, and post-deployment smoke testing
Supported rollback procedures and hotfix deployments under time pressure
Documented deployment checklists and environment-specific considerations to standardise release processes

Gearset CI/CD Change Sets Release Management Sandboxes

Multi-org security hardening

MFA implementation · access management

Security · MFA

Supported MFA implementation and security hardening across Salesforce environments — profile review, permission set audit, login access policies
Configured and validated Named Credential and External Credential Principal Access settings for API integrations
Assisted in identifying and resolving over-permissioned profiles to align with principle of least privilege

MFA Profiles & Permissions Named Credentials Security Health Check User Access Management

Pre-go-live support project

UAT defect resolution · production fixes

UAT · Go-live support

Supported critical pre-go-live enhancements and UAT defect resolution under tight deadlines
Fixed an Apex-generated duplicate task issue, improving system reliability and preventing data duplication in production
Delivered production fixes for recurring task automation issues using Apex logic adjustments
Collaborated with data and development teams to resolve cross-org technical issues affecting go-live readiness

Apex UAT Support Production Fixes Cross-org Collaboration Agile / Jira

Multi-Project Delivery

Simultaneous delivery across multiple client Salesforce orgs — context-switching, agile cycles, and cross-functional collaboration under real delivery pressure.

Cross-project support delivery

Multiple concurrent client orgs

5 concurrent orgs

Provided concurrent Salesforce development and support across 5 client orgs to meet delivery deadlines under agile cycles
Resolved enhancement requests, configuration updates, and bug fixes without disrupting other active deliverables
Demonstrated ability to context-switch and deliver across multiple production environments simultaneously — a skill that takes real discipline to do well
Maintained quality and client satisfaction across all engagements without single-project focus

Sales Cloud Flow Builder Apex Agile / Jira Production Support

Solution design exposure project

Technical documentation · architecture input

Solution Design

Contributed to technical solution design documentation for API and Salesforce integration requirements
Participated in early-stage architecture discussions under senior guidance — exposure to enterprise-level planning and documentation standards
Produced structured technical documentation that fed into the final solution delivery

Solution Design Technical Documentation REST API Architecture

Platform-wide contribution

Mentoring · documentation · knowledge sharing

Cross-org impact

Acted as a hybrid developer + administrator + production support engineer across all engagements, ensuring system stability and continuous improvement
Mentored junior team members and aspiring Salesforce admins — structured sessions on Flow, Apex, and admin fundamentals
Created internal documentation and troubleshooting guides that reduced recurring issue resolution time
Consistently treated every project as a learning and teaching opportunity — building the team's capability alongside delivery

Mentoring Knowledge Sharing Technical Documentation Root Cause Analysis Cross-functional

The portfolio projects on this site are deliberate recreations of patterns from professional work — built in a dev org to document what I've done, since client systems are confidential.

View portfolio projects →